FAQ
Interview
Quesera jewelry is handmade, with silver, vermeil and plated and silk.
It is recommended to take care of them, to store them in their individual pouch to prevent the stones from being scratched and the metal from being damaged.
We recommend removing your jewelry when playing sports to avoid shocks and contact with perspiration.
It is also advisable to remove jewelry before washing your hands or using solvent products, or during prolonged exposure to the sun or heat.
Avoid swimming in pools or seawater. If you forget, rinse with clean water to remove chlorine or salt. Direct contact with perfume and creams should also be avoided.
Guarantee
Quesera jewelry is guaranteed for 3 months from the date of purchase.
In the event of repairs after this warranty, you will be asked to contribute to the repair costs.
Shipping time
The order shipping time is 3 to 5 working days.
During certain exceptional periods, delivery times may be extended; we will keep you informed if this is the case.
For a personalized order, a longer lead time will be necessary.
I wish to return my order
Please send us an email and fill out the return form found in the general conditions of sale.
The withdrawal period for online orders is 14 days after the shipping date.
The refund will be made between 7 and 10 working days upon receipt of your package.